AniLovet Privacy Policy

1. Application description

AniLovet is an application for Veterinary Medicine and Animal Science professionals, available on Android and iOS devices. It provides reference tools, calculators, patient management, and support utilities. Technical requirements: compatible device, internet connection, and a user account.

2. Data we process

• Account and sign-in: On Android you may sign in with Google: we process the information Google makes available to the app (for example, account identifier, email address, name or display name, and profile photo if it exists and you allow it). On iOS sign-in uses Sign in with Apple: we process your Apple user identifier, the email associated with your account (which may be your real email or a privacy relay email from Apple if you choose “Hide My Email”), and, when Apple provides it on first sign-in, your name. Session security is maintained using credentials and tokens processed on our servers.
• Professional profile, organization, and contact details: information you voluntarily provide (for example, professional name, title, specialty, license or professional registration number, phone numbers, contact email, address, tax or billing details if you configure them, clinic or organization data, and professional notes). This is used to operate the app (clinical records, documents, PDFs, reminders, and features you enable).
• Patients and records: clinical and administrative data you enter, including images, files, and the professional name on a record when you specify it.
• Subscriptions: plan status, dates, and purchase confirmations. We do not store full payment card numbers; billing is handled by the official app stores using their own systems.
• Technical data: minimal information needed for operation, security, error diagnostics, and abuse prevention (for example, device or OS type and session identifiers).

Professional identification data (including license or registration) and contact details you save in the app are not sold or transferred to third parties for advertising, unrelated marketing, or independent commercial exploitation. They are processed for the purposes in this policy and in the context of your contractual relationship with us (providing the application and support).

3. Purposes of use

We use data to authenticate your account, provide app features, sync information across devices where applicable, process subscriptions, perform backups when you request them, respond to support requests, comply with applicable legal obligations, and improve service stability and security.

4. Service providers and sharing

We do not sell personal data or use your data for third-party targeted advertising. We do not show third-party ads for profiling purposes or integrate ad networks for that purpose.

Official app stores: downloading the app and in-app payments and subscriptions may be processed through Google Play and/or the App Store (Apple), which process data under their own policies and terms.

Sign in with Google or Apple: when you choose these methods, Google and Apple act as identity providers; processing of basic authentication data is also governed by their privacy policies and terms.

Technology providers: we may use hosting, infrastructure, cloud services, and, if you use AI features, AI service providers, only as necessary to operate the application, subject to confidentiality obligations and security measures consistent with applicable law.

5. AI features

When using AI features, content you submit (for example, record excerpts or descriptions) may be transmitted to external services to generate results. These features are supportive and do not replace professional judgment. AI providers operate under their own terms; avoid including unnecessary personal data in prompts.

6. Device permissions

The app may request permissions for camera (photos), storage (files/backups), notifications and alarms (reminders). These permissions are optional and can be managed on the device.

7. Security

We apply reasonable security measures and access controls to protect your data.

8. Retention

We retain data while the account is active or as needed for service and legal obligations. You may request deletion by writing to medivetapp@gmail.com. Local data can be removed on the device by signing out or uninstalling the app.

9. Legal basis and rights (LGPD - Brazil)

The legal basis may be consent and performance of the requested service. You have rights of access, correction, portability, deletion, consent withdrawal, and information about processing.

10. International transfers

If international transfers occur, they will be performed in accordance with the LGPD with appropriate safeguards.

11. Children's privacy

The application is intended for professionals and is not directed to minors. We do not knowingly collect data from minors.

12. Contact and controller

Data controller: AniLovet
LGPD privacy contact: medivetapp@gmail.com
Email: medivetapp@gmail.com
Business hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT-5).

13. Supervisory authority

In Brazil, you may submit complaints to the National Data Protection Authority (ANPD).